Lifetime Warranty Policy
Lifetime Warranty
At MemOrbs, we create products designed to last a lifetime — because the memories they hold are priceless.
We stand by the quality and craftsmanship of every Memory Sphere, and we proudly offer a Lifetime Warranty to ensure your memories stay safe, vivid, and bright for years to come.
What’s Covered
Our Lifetime Warranty covers any manufacturing defects or functional issues that occur under normal use, including:
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Internal hardware or playback malfunction
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Connectivity or charging issues not caused by misuse
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Structural or lighting defects due to production error
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App compatibility or firmware-related performance issues
If your MemOrb stops working as intended, we’ll repair or replace it for free — no questions asked.
What’s Not Covered
While we want to ensure complete peace of mind, the warranty does not cover:
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Damage from accidents, drops, or misuse
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Scratches, cracks, or cosmetic wear from normal handling
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Water or moisture damage
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Unauthorized modifications or repairs
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Software data loss caused by user deletion or app reinstallation
If your product is damaged outside warranty coverage, we still offer affordable repair or replacement options to help you restore your memories.
How to Claim Your Warranty
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Contact our support team at hello@memorbs.com with:
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Your order number
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Photos or a short video showing the issue
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A brief description of what happened
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Our team will review your request within 48 hours and provide the next steps.
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If your claim qualifies, we’ll send you a replacement or repair confirmation — shipping covered by us.
Our Commitment to You
Every MemOrbs is built to preserve love, laughter, and life itself.
That’s why we treat every warranty claim with care and respect — because we know your orb isn’t just a device; it’s a connection to someone or something that matters deeply to you.
With MemOrbs’ Lifetime Warranty, you can trust that your memories will always have a home that lasts forever.